Terms & Conditions

1. Scope of Service

Our services include mold remediation, anti-mold painting, texture painting, professional painting, and dehumidifier supply, as described on our website or in the relevant quotation. Mold remediation services generally include inspection, assessment, remediation, and sanitation of affected areas, and may include the application of anti-mold coatings and protective painting where specified.

We will only perform work on areas and scope that have been discussed and agreed upon with the client in the relevant quotation. Any work outside this agreed scope is governed by Clause 12 (Additional Work) below.

2. Quotations

All quotations provided by Tricoat are valid for thirty (30) days from the date of issue, unless otherwise stated in writing. Quotations not accepted within this period shall lapse, and a new quotation, reflecting our then-current pricing, may be required before any booking is confirmed.

3. Deposit & Booking Confirmation

A deposit of 20% of the quoted price, or SGD $100, whichever is higher, is required to confirm any booking. Your booking is only considered confirmed upon receipt of this deposit.

4. Rescheduling

Clients are entitled to up to two (2) complimentary reschedules of a confirmed appointment, provided that at least forty-eight (48) hours' notice is given prior to the scheduled appointment time. Requests to reschedule with less than 48 hours' notice, or any reschedule requested after both complimentary reschedules have been used, will be treated as a cancellation under Clause 5 below.

5. Cancellation & Deposit Refunds

Deposits are refundable if a booking is cancelled with at least seventy-two (72) hours' notice prior to the scheduled appointment.

Deposits will be forfeited in any of the following circumstances:

• cancellation with less than 72 hours' notice;
• a rescheduling request made with less than 48 hours' notice;
• cancellation after both complimentary reschedules under Clause 4 have already been used; or
• the client being unavailable, or denying access to the premises, at the scheduled appointment time (a "no-show").

6. Payment

The balance of payment is due in full upon completion of the agreed scope of work, in accordance with the invoice issued.

Payment obligations are independent of any subsequent dispute, claim, or complaint. Any dispute, claim, or complaint raised by a client, whether relating to the quality of work, alleged damage, or otherwise, shall be addressed separately in accordance with our complaints process, and does not entitle the client to withhold, delay, or unilaterally reduce payment due to Tricoat.

7. Pre-Existing Condition of Premises

Prior to the commencement of work, our technicians will document the condition of the relevant work area, including any pre-existing damage, defects, or wear, by way of photographs.

By engaging our services, the client acknowledges and agrees that: (a) any damage not identified in this pre-work documentation shall be presumed to have arisen during, and be attributable to, the course of our work; and (b) any damage identified and documented in this pre-work documentation shall be presumed pre-existing, and is excluded from any liability claim against Tricoat.

8. Valuables & Furniture

Clients are responsible for the safekeeping of their valuables. Prior to our arrival, clients are responsible for moving, packing, or otherwise securing their own furniture and personal items clear of the work area.

Where a client requests that our technicians move or assist in moving any furniture or personal items, such assistance is provided solely as a courtesy and at the client's own request and risk. Tricoat shall not be liable for any loss or damage to clients' valuables, furniture, or personal items, whether arising from the client's own moving of such items, or from our technicians moving or assisting in moving such items at the client's request. Clients are responsible for insuring their own items.

9. Liability

Save as set out in Clause 8 above, our total liability for any loss or damage arising from, or in connection with, the provision of our services shall not exceed the total amount paid by the client for the relevant service engagement.

For commercial and institutional projects, Tricoat may, at its discretion or upon request, procure public liability insurance specific to the engagement. Where such insurance is in place for a given engagement, our liability in respect of that engagement shall instead be governed by the terms and coverage limits of that policy.

10. Warranty

A six (6) month warranty applies exclusively to the Tricoat Mold Defense System. This warranty covers defects in workmanship or materials, begins upon completion of the relevant service, and applies solely to the original purchaser of the service.

This warranty does not extend to any other service, including but not limited to standalone Mold Remediation, Texture Painting, Professional Painting, or Dehumidifier supply, unless explicitly stated otherwise in writing at the time of quotation. Where no warranty is stated for a service, that service is provided without any warranty as to its duration of effectiveness.

Tricoat reserves the right to inspect any reported defect before honouring a warranty claim.

11. Staff Conduct

Tricoat is committed to providing a safe and respectful working environment for our staff. Clients are expected to treat our technicians and staff with courtesy and respect at all times.

Tricoat reserves the right to suspend or terminate any service, without refund of deposit, in the event of abusive, threatening, or disrespectful conduct directed at our staff. We further reserve the right to decline future service to any client who has engaged in such conduct.

12. Additional Work

Our services are limited strictly to the scope of work set out in the agreed quotation. Any additional work, tasks, or requests outside this scope are not included, and Tricoat is under no obligation to perform them.

Where Tricoat agrees, at its discretion, to carry out any additional work, this shall be treated as a separate engagement, to be quoted and agreed upon (including any additional charges) before being carried out. Any assistance provided beyond the agreed scope, whether on a given occasion or otherwise, is provided as a courtesy and does not establish an expectation or obligation for similar assistance on future engagements.

Any additional work performed outside the agreed scope, including work carried out as a courtesy or at the client's request, is undertaken on an as-is basis. Tricoat shall not be liable for any damage, defect, or unsatisfactory outcome arising from such additional work, and such work shall not be covered under our standard warranty or liability terms in Clauses 9 and 10 above.

13. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date at the top of this page indicates when these Terms were last revised. Your continued engagement of our services after any changes constitutes your acceptance of the updated Terms.

14. Contact

If you have any questions about these Terms, please contact us at sales@tricoat.sg or +65 8056 2682.